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Phone

7893-474-474

Frequently Asked Questions

Queries on Signup

1. How do I sign up for an account?
Users can create an account on this platform.
2. What information is required for signup?
Name is *Mandatory, followed by mobile no, email address, and password.
3. Is it free to sign up?
It is FREE
4. Can I use my social media accounts to sign up?
NO, it is not allowed.
5. What are the password requirements?
It is a system generated password.
6. How can I reset the password?
There will be a option in profile for change password.
7. How can I reset my password if I forget it?
There is a forgot password in signup page. Email and phone number will be validated then the new password is generated.
8. Do I need to verify my email address?
The email will not be verified.
9. Is my personal information secure?
Security measures in place to protect your personal information.
10. Can I sign up with a business or organization account?
NO, it is not allowed.
11. What happens after I sign up?
After successfully creating an account, such as profile setup or exploring features, an OTP will be sent to your mobile with the login ID.
12. Can I have multiple accounts with the same mobile number?
We can accommodate multiple children under a single parent's account. As a parents may have more than one child.
13. What should I do if I encounter issues during signup?
We have a dedicated support resources for users who may face challenges during the signup process.
Email:- support@hallmarklearninglabs.com
Voice:- +91 78934 74474
14. Can I unsubscribe from notification?
Unsubscribe option will be there in the profile.

Queries on OTP

1. What is OTP?
OTP (One-Time Password) this ensures safe and secure sign-up process.
2. Why do I need to verify my phone number with OTP?
OTP verification in ensuring the security and authenticity of user accounts.
3. How do I receive my OTP?
Mobile app, WhatsApp.
4. How long is the OTP valid?
4 Minutes.
5. What should I do if I don't receive the OTP?
In case of not receiving the OTP, please reach out to the support.
6. Can I request a new OTP if the current one expires?
If the previous one has expired or if they encountered issues during the verification process can get new OTP.
7. Can I use the same OTP more than once?
Usually that OTPs are designed for one-time use only for security reasons and cannot be reused.
8. Is OTP secure?
We secure the OTP during the overall verification process.
9. Can I choose to receive OTPs through a different method?
There are no alternative methods for receiving OTPs except for mobile number.
10. Is OTP necessary for every login?
OTP verification is required, only during initial account setup, password recovery, or certain high-security transactions.
11. What happens if I enter the OTP incorrectly?
The system will throw an error for wrong OTP entered please try again.
12. Is OTP used for account recovery?
Yes, it is used for recovery.
13. Can I use the same OTP for multiple accounts?
Uniqueness of OTPs and that they should only be used for the specific account they were generated for.
14. Is OTP mandatory for all users?
OTP verification is mandatory for all users.

Queries on Free-Trial

1. What is a free trial?
A free trial allows users to explore the product for a limited period without charge.
2. How do I sign up for a free trial?
A quick signup to initiate and access the free trial period.
3. Is there a time limit on the free trial?
There is no expiry for free trial but the content will be minimal.
4. Do I need to provide payment information to start the free trial?
No payment details required during the free trial signup process and only the charges will be applied after the trial period is lapsed.
5. Can I cancel my free trial at any time?
The subscription can be terminated, and the free trial will be ended before it expires without incurring any charges.
6. What happens after the free trial ends?
After the free trial period concludes, the user needs to choose a subscription plan then providing payment information.
7. Are all features available during the free trial?
Almost all the features are accessible during the free trial.
8. Can I upgrade my plan during the free trial?
The option to upgrade the plan or subscription level before the free trial is possible.
9. What happens to my data if I choose not to subscribe after the trial?
Data retention policy will be applied for users who decide not to continue with a paid subscription after the free trial.
10. Do I receive notifications before the free trial ends?
Users will receive notifications before the free trial concludes, helping them make an informed decision.
11. Is the free trial available for everyone?
Anyone can access the free trial, there are no limitations, such as geographical limitations or eligibility criteria.
12. Can I use the free trial for multiple accounts or users?
The free trial is applicable to a single user, but it can be extended to multiple users or accounts with multiple mobile numbers.
13. Is customer support available during the free trial?
Complete customer support will be available during the free trial period.
Email:- support@hallmarklearninglabs.com
Voice:- +91 78934 74474
14. Is there any obligation to continue after the free trial?
There is no obligation.